Last updated: November 23, 2025

Qathet Rentals (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, rent a vehicle, or interact with our services.
By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect only the information necessary to provide rental services, operate our business, and comply with legal obligations.

1.1 Personal Identification Information

  • Full name
  • Date of birth
  • Driver’s licence details (number, expiry, jurisdiction)
  • Government ID (if required)
  • Address
  • Phone number
  • Email address

1.2 Payment Information

  • Credit card details
  • Billing address
  • Transaction history

(We do not store full credit card numbers; payment systems may token-store data in accordance with PCI-DSS standards.)

1.3 Rental & Usage Information

  • Vehicle rented
  • Rental dates and location
  • Fuel level and mileage
  • Accident or damage reports
  • GPS location data (if the vehicle or equipment is GPS-enabled)

1.4 Website & Technical Data

  • IP address
  • Browser type
  • Device information
  • Cookies and usage analytics (e.g., pages visited, time on site)

We do not knowingly collect information from individuals under 16 unless directly related to a rental involving a minor as a passenger.

2. How We Use Your Information

We use personal information for the following purposes:

  • To process reservations and rental agreements
  • To verify identity, age, and driving eligibility
  • To take payment and manage billing
  • To contact you regarding your rental or account
  • To respond to customer service inquiries
  • To manage vehicle safety, maintenance, and insurance claims
  • To comply with provincial and federal laws
  • To improve our website, services, and customer experience
  • To prevent fraud or misuse of our vehicles

We will not use your information for purposes beyond those described without your consent.

3. How We Share Your Information

We may share your personal information with:

3.1 Service Providers

  • Payment processors
  • Insurance partners
  • Towing or roadside assistance companies
  • IT providers or website analytics services

3.2 Legal & Regulatory Authorities

We may disclose information if required by:

  • Law enforcement
  • Court orders
  • ICBC or insurance adjusters
  • Government regulatory agencies

3.3 Business Operations

If Qathet Rentals undergoes a merger, acquisition, or asset transfer, customer information may be transferred as permitted by law.

We do not sell or rent personal information to third parties.

4. Cookies & Website Tracking

Our website may use cookies or similar technologies to:

  • Improve functionality
  • Analyze usage
  • Personalize content

You may disable cookies in your browser, but some site features may not function properly.

5. Storage & Security

We take reasonable security measures to protect your data under BC’s PIPA standards, including:

  • Secure servers and encrypted connections
  • Restricted access to personal information
  • Regular security reviews

However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute protection.

6. Retention of Information

We retain personal information only as long as necessary to:

  • Fulfill rental agreements
  • Comply with legal and accounting requirements
  • Resolve disputes or claims

Once no longer needed, information is securely destroyed or anonymized.

7. Your Rights Under BC’s PIPA

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent (where applicable)
  • Ask how your information has been used or disclosed

Requests can be made by contacting us (see Section 10).

8. Third-Party Links

Our website may contain links to external sites.
Qathet Rentals is not responsible for the privacy practices or content of third-party websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services indicates acceptance of the revised policy.

10. Contact Information

For questions, concerns, or privacy requests, please contact:

Qathet Rentals
Email: info@qathetrentals.ca
Phone: 604-223-9664
Address: 103-7020 Duncan Street, Powell River, BC, Canada
Attention: Privacy Officer